2.35 lakh houses approved under PMAY-Urban 2.0 (See 'Corp Brief') Tripartite MoU signed between DEPwD, NIOS and NCERT to promote Inclusive Education (See 'Corp Brief') IPR - Right to legally import goods from abroad bearing certain trademarks and selling same in India, is available if there is complete disclosure to buyer that goods are second hand and not covered by original manufacturer's warranty: HC (See 'Legal Desk') India-Ukraine Joint Working Group Meeting on Agriculture Held (See 'Corp Brief') IBC - Claim for gratuity along with interest falls within definition of operational debt: NCLAT (See 'Legal Desk') On PM's Call, Gram Panchayats gearing up for celebration of IDY 2025 (See 'Corp Brief') IBC - Person cannot have control over composition of board of directors when he has no right to appoint majority of directors in board: IBBI (See 'Legal Desk') CCI approves acquisition of equity of Ecom Express by Delhivery Limited (See 'Corp Brief') CCI okays combination involving acquisition of SML Isuzu by Mahindra (See 'Corp Brief') FERA - In adjudication proceeding, cross-examination may not be permitted as course, because it is not equated with proceedings before Court or Criminal proceedings: SAFEMA (See 'Legal Desk') Ministry of Coal achieves allocations of 200 Coal Blocks (See 'Corp Brief') Labour Welfare Schemes extend support to 50 lakh Unorganised Workers (See 'Corp Brief') PMLA - continued use of hypothecated vehicles by borrowers without repayment of dues & resulting depreciation of their value justifies bank's request for attachment of such properties: SAFEMA (See 'Legal Desk') Yadav calls for Community-led Restoration of Aravalli to combat desertification (See 'Corp Brief') FEMA -Bank not responsible for diversion of funds post-remittance but is obligated to ensure that transactions comply with FEMA's regulations before executing remittances: SAFEMA (See 'Legal Desk') Trump tariff hike to hurt India's USD 5 bn engineering goods exports: EEPC (See 'Corp Brief') C-DOT provides grants to 18 start-ups selected in cohort 1 under 'Samarth' program (See 'Corp Brief') Govt opens Bids for 12th Round of Commercial Coal Blocks' Auction (See 'Corp Brief') IPR - Use of work 'ghatiya' to describe San Nutrition's product is not disparaging or defamatory per se, to seek temporary injunction, as word means 'sub-standard'/ 'inferior' in English: HC (See 'Legal Desk') EPFO urges Members to avoid approaching unauthorized agents (See 'Corp Brief') TRAI releases Order 2025 on 'Tariff for retail broadband connectivity for Public Data Offices' (See 'Corp Brief') Competition Law - No anti-competitive practice; CCI dismissed complaint Against Microsoft for Bundling Antivirus Software Microsoft Defender with Windows: CCI (See 'Legal Desk') CMA CGM flagged off its first Indian-flagged vessels CC VITORIA and CC Manaus and established new Indian shipping entity at GIFT City, Gujarat (See 'Corp Brief') Companies Act - Section 105(1) of RR Act of 2013 excludes its application to enactments listed in Fourth Schedule, including CBA Act of 1957, this exclusion is limited to acquisitions by Central Government for government companies: HC (See 'Legal Desk') National Education Policy 2020 - LOIs Issued to Five Foreign Universities to set-up Campuses in Mumbai (See 'Corp Brief') IPR - Performance in public of sound recording, when refused, which includes raising unreasonable and arbitrary demand towards tariff/licence fee, would attract rigors of Sec 31(a) of Copyright Act: HC (See 'Legal Desk')

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EPFO urges Members to avoid approaching unauthorized agents

Published: Jun 17, 2025

By TIOLCorplaws News Service

NEW DELHI, JUNE 17, 2025: EMPLOYEES' Provident Fund Organization (EPFO) has taken a series of reforms designed to make EPFO services faster, transparent and user-friendly for all its stakeholders. These initiatives are part of EPFO's commitment to deliver hassle-free, secure and efficient services to all its stakeholders.

EPFO in recent times has issued circulars for Simplification of KYC or member details correction & for submission of transfer claims, deployment of functionality for Auto settlement of advance claims upto Rs. 1 lakhs and Centralized Pension Payment System (CPPS) for simplifying the Pension disbursement process.

The limit of Auto Claim settlement facility was enhanced to Rs. 1 lakh for Advances under Illness, Housing, Marriage & Education resulting in 2.34 Crore claims settled in auto mode in FY 2024-25. The Transfer claim process has also been simplified w.e.f. 15.01.2025 by removing the requirement of employer approvals in most of the cases.

The Online facility provided for member profile correction has been simplified using Aadhaar authentication. The dependency on employer and EPFO for member profile correction has been done away with, in most of the cases. The Online de-linking facility has enabled members to delink wrong member id from their UAN and thus has resulted in reduction of grievances.

The Allotment and activation of UAN is being done through UMANG APP using Face Authentication Technology (FAT). By availing this facility, the member gains immediate access to EPFO services such as passbook viewing, KYC updates, claim submission etc.

EPFO has removed the requirement of uploading of the image of cheque leaf/attested bank passbook for speedy settlement of claims filed online and to reduce the rejection of claims. Also, the requirement of Employer approval for seeding bank account details with UAN has been removed from April 2025.

However, it has been observed that several cybercafe operators/fintech companies are charging EPFO members large sums of money for services that are officially free.  In many cases, these operators are simply using the EPFO's online grievance portal, something any member can do on their own, free of cost, from the comfort of their homes. The stakeholders are cautioned against visiting or engaging with third-party companies or agents for EPFO-related services as this may expose their financial data to third party entities.  These external entities are not authorized by EPFO and may charge unnecessary fees or compromise the security of personal information of members.

EPFO has a robust grievance monitoring and redressal system wherein the member grievances are registered on CPGRAMS or EPFiGMS portals and are monitored till their resolution in a time bound manner. A total of 16,01,202 grievances were received in EPFiGMS and 1,74,328 in CPGRAMS in FY 2024-25. Out of these, 98% of the grievances were redressed within timelines. EPFO strongly advises all its members, employers, and pensioners to utilize the online services available through the EPFO portal and UMANG app. All EPFO services including claim filing, transfers, KYC updation, and grievance process are entirely free of cost and members should not pay any fees to third party agents or cyber cafes for services that can be easily accessed online. Further, the members can contact EPFO helpdesks/PROs at Regional offices as listed on the official website ( www.epfindia.gov.in ) for any issues.

EPFO remains committed to empowering India's workforce with world-class, technology-driven social security services.

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