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EPFO has taken steps to improve Claim Settlement: MoS

Published: Mar 18, 2025

By TIOLCorplaws News Service

NEW DELHI, MAR 18, 2025: EPFO has taken several steps to streamline the process of claim settlement. Some of these are as following:

1. For Auto mode processing of advance claims, the amount limit has been enhanced to Rupees One lakh. Further, in addition to illness / hospitalization advances, the advances for housing, education and marriage are also enabled for auto mode processing. Now, 60% of advance claims are processed are in auto mode .

The auto-mode claims are processed within three days. EPFO achieved a historic high of 2.16 crore auto-claims settlement as on 06.03.2025 during the current financial year, up from 89.52 lakh in FY 2023-24.

2. Member details correction process has been simplified, and members having Aadhaar-verified UANs can make corrections in their IDs themselves, without any EPFO interventions. At present, about 96% corrections are being done without any EPF office intervention . 

3. Over 99.31% claims are now received in online mode, without any requirement to visit the field office. In FY 2024-25 as on 06.03.2025, 7.14 Crore claims have been filed in online mode .

4. In Transfer claim submission requests, the need for employer's attestation of Aadhaar-verified UANs has been done away with.  Now only 10% transfer claims require member and employer's attestation .

5. The requirement for submitting a cheque-leaf with the claim form has also been relaxed for KYC-compliant UANs meeting prescribed criteria.

6. EPFO has also provided de-linking facilities to the members, whose EPF accounts have been erroneously/fraudulently linked by the establishments. Since its launch on 18.01.2025, more than 55,000 members have de-linked their accounts till the end of February, 2025.

7. Certain upfront validations have been developed to guide members about eligibility /admissibility of claims so as to ensure that members do not file ineligible claims

8. The claim settlement process is being further simplified with Centralization of member databases under Centralized IT Enabled System (CITES 2.01) .

This information was given by Union Minister of State for Labour & Employment, Sushri Shobha Karandlaje in a written reply in Lok Sabha yesterday.

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