E-Daakhil consumer grievance redressal portal operational in 15 States, UTs
Published: Feb 26, 2021
By TIOLCORPLAWS News Service
NEW DELHI, FEB 26, 2021: THE e-Daakhil portal for consumer grievance redressal is now operational in 15 States and Union Territories (UTs) across India with the Department of Consumer Affairs following up with other State governments to launch the e-filing portal at their ends.
"E-Daakhil portal, launched by National Consumer Dispute Redressal Commission (NCDRC) on September 7, 2020, for online redressal of consumer grievances now operational in 15 States/UTs," said the Consumer Affairs Ministry on Friday.
Created to enable e-filing of consumer complaints in the Consumer Commissions as per the new Consumer Protection Act, 2019, the portal facilitates the filing process for citizens and advocates.
The digital software also has many features like e-Notice, case document download link and video conferencing hearing link, filing written response by opposite party, filing rejoinder by complainant and alerts via SMS and email.
It also facilitates the Consumer Commissions to scrutinise the complaints online and decide whether to accept, reject or forward the complaint to the concerned commission for further processing.
To facilitate rural consumers' e-filing, it has been decided to integrate the Common Service Centres (CSC) with the e-daakhil portal in filing their complaints in the Consumer Commission.