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TRAI integrates DND 2.0 & MyCall apps with UMANG Platform to safeguard consumers interest

Published: Aug 08, 2018

By TIOLCORPLAWS News Service

NEW DELHI, AUG 08, 2018: TRAI has integrated its Mobile Apps namely DND 2.0 & MyCall with UMANG Platform, in order to safeguard the interest of the consumers. In regard to, the Mobile Apps namely DND 2.0 & MyCall will also be available on Umang Platform by TRAI.

Presently, Umang has more than 50 lakhs downloads and TRAI apps individually have more than 4 lakhs downloads. With a view to increase reachability and facilitate citizens, National e-Governance Division (NeGD) and TRAI have integrated DND 2.0 and My Call App on UMANG Android platform (App). Consumers having Android phones can either download the TRAI apps individually from Google Playstore or can Access it directly from the Umang application.

Chairperson, TRAI launched integration and availability of following TRAI apps in a function held at TRAI, New Delhi yesterday. Certain key features of these applications are:

(a) TRAI MyCall App

TRAI MyCall is an intuitive and user friendly application for Crowdsourced Voice Call Quality Monitoring. The Application helps Mobile phone users to rate their experience about voice call quality in real time and help TRAI gather consumer experience data along with Network data.

A pop up requests the user to rate the call after it ends. Callers simply select their rating in the form of stars and indicate if the calls were made in indoor, outdoor or while travelling. Callerscan also provide additional details such as noise or audio delay or mark a call-drop.

(b) DND 2.0 App

DND (Do Not Disturb) Services App enables smart phone users to register their mobile number under DND and report spam messages or calls to avoid Unsolicited Commercial Communication (UCC) or Telemarketing Calls or SMS.

 

 

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