RESERVE BANK OF INDIA
DCM (CC) No.G-3/03.44.01/2017-18, Dated: October 12, 2017
Master Circular –Scheme of Penalties for bank branches based on performance in rendering customer service to the members of public
Please refer to the Circular DCM (CC) No.G-3/03.44.01/2016-17 dated July 20, 2016 on the scheme of penalties.
2. A revised and updated version on the subject is annexed for information and necessary action.
3. This Master Circular is available on our website www.rbi.org.in.
P Vijaya Kumar
Chief General Manager